Frequently Asked Questions

General Questions

What is FitForge?

FitForge is your go-to destination for premium fitness gear and equipment designed to help you reach your goals.

How do I contact customer support?

You can reach our support team by emailing us or using the contact form on our website. We typically respond within 1–2 business days.

Orders & Shipping

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $75 within the United States.

How long does shipping take?

Standard shipping takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?

Currently, we ship within the United States. International shipping options may be available in the future.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us to initiate a return.

How long does a refund take?

Refunds are processed within 5–10 business days after we receive your returned item.

Products

Are your products covered by a warranty?

Yes! Most of our products come with a manufacturer's warranty. Check the individual product page for warranty details.

How do I know which product is right for me?

Browse our product descriptions and feel free to reach out to our team — we're happy to help you find the perfect fit for your fitness journey.